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  • F. Information Technology Services (ITS) Facilities and Support
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ITS provides resources for the Colgate community in support of academic, extracurricular and administrative applications of technology.

Extensive computing facilities and a pervasive high-speed campus network connected to the Internet are available at Colgate for the academic and research needs of students, faculty, and staff. The network runs to every office, classroom, and room in the residence halls. In addition to the high-speed wired network, 100 percent of the campus is wireless including all student residences. Approximately 300 public computers are available in computing clusters and classrooms throughout the campus.

Full-time faculty members are provided with a desktop or laptop computer that is connected to the network. Many classrooms have computer projection and other multimedia equipment for use in teaching. Scanners, digital editors, and other specialty equipment are available in the Case Library and Geyer Center for Information Technology.

The largest public computing facilities are in the O’Connor Campus Center and the Case Library and Geyer Center for Information Technology (Case-Geyer). Case-Geyer, where most of the public workstations can be found, is open from 8:00 a.m.–2:00 a.m. Monday through Thursday, 8:00 a.m.–10:00 p.m. on Friday, 10:00 a.m.–10:00 p.m. Saturday, and 10:00 a.m.–2:00 a.m. on Sunday.

All members of the community are required to abide by Colgate computing policies. These include policies for responsible use of computers and networks as well as individual obligations related to copyright laws. For the most up to date policies go to Colgate strongly urges members of the community to adopt current software standards to help assure seamless collaboration between members of the community. The Committee on Information Technology makes recommendations to the Dean regarding strategic planning and policy development for computing and technology.

Support for computing and phone service is provided by ITS through a two tiered approach. The Colgate Helpline (ext. 7111) is the first point of contact for all technology support including phones, printers, computer hardware, and software. The Helpline resolves 70 percent of all calls. The remaining calls are elevated to the 2nd tier of support. Technology Support Analysts (TSAs), for faculty and staff, solve more difficult problems and can assist employees on-site. Students are supported by SOURCe, student employees who are trained by ITS staff to provide technology related help to their peers. In addition to calling the Helpline, support is available.

Faculty desiring to use software in their classes should discuss their plans with their TSA as early as possible to assure adequate time for installation and testing both on their own desktops and for installation on lab machines. 

Beyond the services already mentioned, workshops are offered by instructional technologists at the beginning of each semester. Announcements about upcoming workshops are distributed through e-mail. Faculty may also request individual instruction on a variety of hardware and software topics.


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